Support
Redec AI Help Center
The official support center for Redec AI — AI Home Design. Find quick answers below, or reach our team any time and we'll be glad to help.
Getting started
How do I create my first design?
Open Redec AI, choose a tool (such as Interior Design), add a photo from your camera or gallery, pick a style, then tap generate. Your redesign appears in a few seconds.
What makes a good photo?
A clear, well-lit shot of the whole room or the front of your home works best. Avoid heavy blur and extreme angles for the most realistic results.
How many free designs do I get?
You get 3 free design generations every day, with no account or card required. Redec AI PRO unlocks unlimited generations and every tool.
Subscriptions, billing & restore
How does Redec AI PRO billing work?
PRO is an auto-renewing subscription (monthly or yearly) billed through your Apple App Store or Google Play account. It renews automatically unless cancelled at least 24 hours before the end of the current period.
How do I restore a previous purchase?
If you already subscribed but don't see PRO — for example on a new device — open the app, go to the upgrade screen, and tap “Restore Purchase” to sync your subscription to your store account.
How do I manage or cancel my subscription?
Subscriptions are managed by the store, not inside the app: manage on the App Store or manage on Google Play. Cancelling stops the next renewal; you keep PRO until the current period ends.
How do refunds work?
Refunds are handled by the App Store or Google Play under their policies. Email us and we'll gladly point you to the right place.
Privacy & your designs
What happens to my photos?
Your photo is sent securely only to generate your result. It is not used to identify you and is never shown to other users.
Where are my designs stored?
Generated designs are saved locally on your device in the app's History. You can delete any design, or clear them all, from Settings → Clear All History.
How do I request data deletion?
Clearing your History removes your designs from the device. For any other data request, email us at hasanurkazi15@gmail.com.
Troubleshooting
A generation failed or looks off
Check your internet connection and try again with a clearer, better-lit photo. Results are AI-generated previews, so re-running often gives a better take. If it keeps failing, email us with your device and a screenshot.
The app is slow or won't open
Make sure you're on the latest version from the store, then restart the app. If the problem persists, reinstalling usually clears it — you can restore your PRO subscription afterward.
I was charged but don't have PRO
Tap “Restore Purchase” on the upgrade screen first. If PRO still doesn't appear, email us the store receipt and we'll sort it out.
Still need a hand?
Email our team with your device, app version and a short description (a screenshot helps). We reply within 1–2 business days.
hasanurkazi15@gmail.com